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Refund Policy
Last updated: 11/17/2025
Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
We accept product returns within [14/30] days after receiving the order, as long as the item is:
In perfect condition
Unused and without signs of wear
In its original packaging (when applicable)
With all accessories, tags, and manuals included
We do not accept returns of the following items:
Customized or made-to-order products
Intimate, hygiene, or personal-use items
Gift cards
Promotional or clearance items
To request a return:
Send an email to stridorashop@gmail.com including:
Order number
Reason for the return
Photos (if applicable)
Please wait for instructions from our team before sending the item back.
Return shipping costs are:
The customer’s responsibility, except in cases of our error or a defective product.
After receiving and inspecting the returned item, we will send an email notification.
The refund will be issued using the same payment method used for the purchase, within 15 business days.
Please note:
Bank processing times may vary.
Initial shipping costs are non-refundable (except in cases of our store’s error).
We only offer exchanges in the following cases:
Defective products
Incorrect items sent
Different sizes
If you wish to exchange an item, please contact us first to confirm availability.
If your product arrived damaged or defective:
Send us an email within 15 days with clear photos of the issue.
We will review the case and provide a replacement or refund at no additional cost.
Orders can be canceled before shipment.
If the order has already been shipped, you must wait to receive it and then request a return.
For any questions about returns or refunds, contact us:
Email: stridorashop@gmail.com
Service hours: 9:00 AM – 8:00 PM